Refund Policy
At AS Refrigeration, we aim to provide reliable and professional appliance repair and service support to our customers.
This Refund Policy explains the general circumstances under which refunds, cancellations or adjustments may be considered for services booked through https://as-Refrigeration.in/.
General Refund Policy
Because appliance repair and service work may involve technician travel, inspection, diagnosis, labour, spare parts and other service-related costs, refund eligibility may depend on the specific circumstances of the booking or transaction.
Any refund request will be reviewed based on the service status, payment made, work performed, parts supplied and the reason for the refund request.
Important: A service booking or appointment does not automatically guarantee a refund. Refunds are considered according to the circumstances described in this policy and any specific terms communicated at the time of service.
Cancellation Before Service
If you need to cancel a service appointment before the technician has been dispatched, please contact AS Refrigeration as soon as possible.
Where no chargeable service, inspection or other expense has already been incurred, cancellation may generally be processed without a service charge.
However, if a technician has already been dispatched or has reached the service location, applicable visit, inspection or other charges may apply where previously communicated or agreed.
When a Refund May Be Considered
Depending on the circumstances, a refund may be considered in situations such as:
Duplicate Payment
If the same service charge has been paid more than once due to a genuine duplicate transaction.
Cancelled Service
Where a service is cancelled before chargeable work or expenses have been incurred.
Payment Error
Where a payment has been processed incorrectly and the transaction is verified by our team.
Approved Refund Case
Other refund situations may be considered after review and approval by AS Refrigeration.
Charges That May Not Be Refundable
Examples
- Inspection or diagnosis charges for an inspection that has already been completed.
- Technician visit or travel charges where the technician has already been dispatched or attended the location, where such charges were communicated or applicable.
- Labour charges for work that has already been completed.
- Charges for spare parts that have already been supplied, installed or specially procured for the customer's appliance, subject to applicable warranty or return terms.
- Charges resulting from customer-requested additional work that has already been performed.
- Services or parts that have been specifically approved by the customer and already provided.
Spare Parts and Replacement Components
Refunds or returns for spare parts may depend on the condition of the part, whether it has been installed, the supplier's return policy, availability of replacement parts and any applicable warranty conditions.
A part that has been installed, used, damaged, modified or ordered specifically for a particular appliance may not be eligible for return or refund where permitted by applicable law and supplier terms.
Warranty vs Refund: A warranty claim and a refund request are different matters. Where a supplied or installed part is covered by a specific warranty, the applicable warranty terms may govern the remedy.
Repair and Service-Related Issues
If you believe that a repair or service has not resolved the reported issue, please contact us promptly so that the matter can be reviewed.
Depending on the service and any applicable warranty terms, we may arrange a follow-up inspection or service where appropriate.
A subsequent failure does not automatically qualify for a refund because appliance faults can involve multiple components and independent issues.
How to Request a Refund
To request a refund, please contact AS Refrigeration using the contact details provided at the bottom of this page.
Refund Processing
Once a refund has been approved, the refund will generally be processed using the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.
AS Refrigeration is not responsible for delays caused by banks, payment gateways or other third-party financial service providers after a refund has been initiated.
Payment Reversal and Failed Transactions
If a payment appears to have been deducted from your bank account but the transaction was not successfully received or confirmed by us, please contact us with the relevant transaction details.
We may verify the transaction with the applicable payment provider before processing any adjustment or refund.
Refund Method
Where a refund is approved, we may normally attempt to return the eligible amount through the original payment method used for the transaction.
Alternative refund methods may be considered where the original payment method cannot reasonably be used.
Cancellation by AS Refrigeration
In certain circumstances, AS Refrigeration may need to cancel or reschedule a service appointment due to technician availability, unavailable parts, location limitations, unsafe conditions, technical limitations or other operational circumstances.
Where a payment has been collected for a service that we cancel and cannot reasonably provide, any eligible refund will be reviewed according to the circumstances and amount paid.
Offers and Promotional Services
Promotional offers, discounts, coupons or special service packages may have their own specific terms and conditions.
Unless expressly stated otherwise, promotional discounts cannot be exchanged for cash or combined with other offers.
If a promotional service is cancelled or refunded, the applicable promotional terms may affect the amount eligible for refund.
Customer Responsibility
Customers are responsible for providing accurate booking and payment information.
Customers should verify the service details, charges and applicable terms before approving chargeable repair work.
Where an invoice or receipt is provided, customers should retain it for future reference.
No Automatic Refund
Submitting a refund request does not automatically mean that a refund will be approved.
Each request may be reviewed based on the applicable service record, payment information, work completed, parts supplied, warranty terms and the circumstances of the request.
Changes to This Refund Policy
AS Refrigeration may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated effective date where appropriate.
Customers are advised to review this page periodically for the latest information.
Related Policies
This Refund Policy should be read together with our Terms & Conditions and Privacy Policy.
The Terms & Conditions may contain additional information regarding service bookings, appointments, payments, warranties, cancellations and customer responsibilities.
Contact Us for Refund Requests
If you have questions about a payment, cancellation, refund or service-related charge, please contact AS Refrigeration.