Welcome to AS Refrigeration. These Terms & Conditions govern your use of our website, service booking facilities and related appliance repair and service services.
By accessing or using https://as-Refrigeration.in/, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Service.
Definitions
For the purposes of these Terms & Conditions:
- "Company", "We", "Us" or "Our" refers to AS Refrigeration.
- "Website" or "Service" refers to the AS Refrigeration website and related online service booking facilities.
- "Customer", "You" or "Your" refers to the person accessing or using our website or requesting our services.
- "Technician" refers to a service professional assigned or engaged to provide the requested service.
Use of Our Website
You agree to use our Website only for lawful purposes and in a manner that does not violate applicable laws, regulations or the rights of others.
You must not knowingly use our Website to submit false, misleading, fraudulent or unauthorized information.
- Do not provide false contact information.
- Do not submit service requests on behalf of another person without authorization.
- Do not attempt to interfere with the operation or security of the Website.
- Do not use the Website for unlawful or fraudulent purposes.
Our Services
AS Refrigeration provides appliance repair, servicing, maintenance and related doorstep support services, subject to service availability and applicable service areas.
Important: Service availability depends on technician availability, product condition, location, spare-part availability and the nature of the requested repair.
Service Booking and Appointments
Submitting a service request through our Website does not necessarily constitute final confirmation of an appointment.
Our customer support team may contact you to verify the service requirement, address, appliance details and appointment availability.
An appointment may be considered confirmed only after confirmation from our team.
Appointment times are estimates and may change due to traffic, technician availability, weather, emergency service requirements or other circumstances.
Customer Information
You are responsible for ensuring that the information provided during booking is accurate and complete.
This may include your name, phone number, email address, service address, appliance information and description of the issue.
Incorrect or incomplete information may result in delays, inability to contact you or inability to provide the requested service.
Inspection and Diagnosis
Depending on the service requested, an inspection or diagnosis may be required before repair work can be performed.
The technician may inspect the appliance or equipment to determine the probable cause of the issue and the repair requirements.
The final repair cost may depend on the actual fault, parts required, labour involved and other service requirements identified during inspection.
Service Charges and Pricing
Service charges, inspection charges, labour charges, spare-part charges and other applicable charges may vary depending on the type of service and the actual work required.
Any applicable charges should be communicated or confirmed before proceeding with chargeable repair work, wherever reasonably possible.
Please note: A quotation or estimated price provided before inspection may be subject to change if additional faults or parts requirements are identified during the service.
Spare Parts and Components
Where replacement parts are required, the availability, price and suitability of the part may depend on the specific appliance model and fault.
Some parts may need to be sourced after inspection or confirmation of the appliance model.
Customers may be informed of applicable spare-part costs before replacement, where reasonably possible.
Payment
Payment for services, labour, spare parts or other applicable charges must be made according to the payment terms communicated by AS Refrigeration.
The customer is responsible for paying the applicable amount for services or parts that have been approved or provided.
Where a payment receipt or invoice is issued, customers should retain it for their records.
Repair and Parts Warranty
Any warranty offered on a repair, service or replacement part will apply only according to the specific warranty terms communicated on the invoice, service document or other applicable documentation.
Warranty coverage, where applicable, may be limited to the repaired issue or replaced component and may not cover unrelated faults, physical damage, misuse, voltage issues, liquid damage or subsequent failures unrelated to the original repair.
Customers should refer to their invoice or service documentation for the specific warranty applicable to their service.
Customer Responsibilities
Customers are expected to:
- Provide accurate information during booking.
- Provide reasonable access to the appliance or equipment for inspection and service.
- Inform the technician about known issues or previous repairs where relevant.
- Keep valuable or personal belongings away from the service area where reasonably possible.
- Follow reasonable safety instructions provided by the technician.
Cancellation and Rescheduling
Customers may contact AS Refrigeration to request cancellation or rescheduling of an appointment.
Cancellation or rescheduling may be subject to the stage of the service request, technician dispatch status and any applicable charges already incurred.
If a technician has already been dispatched or has reached the service location, applicable visit or inspection charges may still apply where communicated or agreed.
Access to Service Location
The customer must provide safe and reasonable access to the appliance or equipment that requires service.
We reserve the right to decline or discontinue service where the working environment presents an unreasonable safety risk to the technician or others.
Right to Refuse or Discontinue Service
AS Refrigeration may refuse or discontinue a service request where reasonably necessary, including circumstances involving unsafe conditions, abusive behaviour, fraudulent information, inaccessible equipment, unsupported products, unavailable parts or service requirements outside our available capabilities.
Third-Party Links and Services
Our Website may contain links to third-party websites, applications or services.
Such third-party services are not operated or controlled by AS Refrigeration. We are not responsible for the content, privacy policies, availability or practices of third-party websites or services.
You should review the terms and privacy policies of any third-party website you access.
Intellectual Property
Unless otherwise stated, the content, design, graphics, logos, text, images and other materials appearing on our Website are owned by or used by AS Refrigeration with appropriate rights.
You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit Website content without appropriate authorization.
Disclaimer
Information displayed on the Website is provided for general informational and service-booking purposes.
While we make reasonable efforts to keep information accurate and useful, we do not guarantee that all Website content will always be complete, current or error-free.
Actual service requirements, pricing, availability and repair outcomes may depend on the condition and model of the appliance or equipment and the results of inspection.
Limitation of Liability
Important: To the extent permitted by applicable law, AS Refrigeration shall not be liable for indirect, incidental, special or consequential losses arising from the use of our Website or services.
This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Indemnification
You agree, to the extent permitted by applicable law, to indemnify and hold AS Refrigeration and its personnel harmless from claims, losses, liabilities or expenses arising from your misuse of the Website, violation of these Terms & Conditions or provision of false or unauthorized information.
Privacy
Your use of our Website is also subject to our Privacy Policy, which explains how information submitted through our Service may be collected and used.
Please review our Privacy Policy for additional information regarding data handling.
Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this page along with an updated effective date where appropriate.
You are advised to review these Terms & Conditions periodically.
Your continued use of the Website after changes are posted may constitute acceptance of the updated Terms & Conditions to the extent permitted by applicable law.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with the Website or services shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location in Karnataka, India, subject to applicable law.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact AS Refrigeration.